Work Experience

Enhanced CRM functionality, reducing quote generation time by 90% and streamlining order workflows.

Reduced revenue loss by verifying purchase order pricing and aligning with clients pre-acceptance.

Led website redesign efforts by identifying and resolving data inconsistencies and improving overall content clarity.

Standardized data for 300+ products to ensure consistent descriptions on quotes and seamless CRM integration.

Developed dynamic worksheets and automated documentation tools, accelerating and improving reporting efficiency.

Defined marketing focus areas by assessing product relevance, demand, and strategic value.

Managed Google search advertisements to drive targeted traffic to specific product offerings.

Developed and maintained the company website using content management systems, primarily WordPress.

Performed backend website maintenance, including database management, file updates, backups, and migrations.

Created ad campaigns and microsites to promote new product offerings and generate leads.

Revitalized a previously non-performing product line, driving significant traffic and conversions within the first year through targeted marketing strategies.

Designed and prepared marketing materials using Adobe Photoshop, InDesign, and Illustrator.

Addressed inquiries and engaged in discussions with customers, visual media specialists, and authorized providers.

Offered guidance to Real Estate agents on optimizing their use of TourFactory for property advertising.

Handled call queues or chats while simultaneously managing tasks assigned to me or generated from requests.

Leveraged the business communication tool Slack to swiftly collaborate with coworkers to address customer concerns and improve user experiences.

Tracked developing assignments, ongoing communications, and issues that require input from additional parties.

Provided survey techniques, data compilation, and general input as a member of the Collabra Culture Council.

Built client relationships by recommending banking solutions tailored to customer needs, improving satisfaction and retention.

Served as a go-to associate for high-value transactions and approvals, demonstrating trust, accuracy, and attention to detail.

Managed branch operations support, including cash handling limits and procedural compliance, while mentoring peers on best practices.